Privacy Policy

Effective Date: September 12, 2023
Last Updated: July 1, 2025

Lynn Technologies LLC, based in Round Rock, Texas, is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our services.

This policy applies to:

• Clients: Entities using Lynn to create and manage AI chatbots.
• Respondents: End users interacting with Lynn-powered chatbots.
• Website Visitors: Individuals browsing our website.

Lynn Technologies LLC provides the platform; however, our Clients are the primary data controllers for any personal data collected via their chatbot implementations. Lynn acts as a data processor on their behalf.

1. What Data We Collect

We collect the following types of data:

2. How We Use Your Data

We do not sell your personal data. We use it strictly for:

• Delivering and improving our services
• Managing your account and billing
• Providing customer support
• Sending product updates or service-related communication
• Preventing fraud or responding to legal obligations

We do not use respondent data (from chatbot interactions) for training our models or marketing.

3. Data Sharing

We only share data with trusted third-party service providers that help us operate our business, such as:

• Stripe, PayPal (payments)
• OpenAI (LLM services)
• PostHog (analytics)
• Pinecone (vector search infrastructure)

These providers are contractually obligated to handle your data securely and only for the purposes specified.

4. Data Storage and Transfers

By default, all data is stored and processed on secure infrastructure in the United States. However, if you require data residency in a different region, we can deploy a separate instance to accommodate this. Please contact us for regional hosting requests.

For more on security, visit our Security Page.

5. Data Retention

Clients control how long they store data in their Lynn account. Deleted data is permanently removed from our backups within 7 days. Respondents should contact the relevant Client for questions about retention.

6. Your Rights

If you are a Client, you have the following rights:

• Access: Request a copy of the personal data we process.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data (in applicable cases).
• Restriction: Ask us to pause data processing under specific conditions.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to data processing under certain circumstances.

To exercise your rights, contact us at [email protected].

Respondents should contact the Client (data controller) directly regarding their rights. If that's not possible, we'll help where we can.

7. Marketing

We may send Clients occasional emails about product updates or Lynn-related news. You can opt out at any time using the unsubscribe link in our emails.

8. Cookies

We use cookies to improve your experience and understand how you use our site. These may include essential cookies, performance cookies (via PostHog), and session cookies. You can adjust your browser settings to refuse some or all cookies.

9. Security

We follow industry-standard security practices to protect your data, including:

• SSL encryption for data in transit
• Default encryption at rest via Firebase and BigQuery
• Role-based access control
• Secure GCP-hosted infrastructure with automated deployment

While no system is 100% secure, we are committed to continuous improvement. Learn more on our Security Page.

10. Changes to This Policy

We review this Privacy Policy regularly and will notify Clients of material changes. Continued use of Lynn after updates means you accept the revised policy.

11. Contact

Questions or concerns about privacy?

For terms of service, visit our Terms & Conditions.